Wembley Arena

Wembley gig for MCR Systems

Wembley Arena may have the kudos of hosting some of the world’s major music stars, but when it comes to bar and catering operations it now boasts one of the largest electronic point of sale (EPOS) networks in the UK.

MCR Systems installed 98 point of sale terminals at the recently re-opened venue specifically designed for the hospitality industry.

Dealing with over 10,000 transactions during a typical evening concert alone, MCR installed the Uniwell terminals on a LAN comprising fibre-optic connectivity and over nine kilometres of cabling.

As part of the venue’s £35m refurbishment, Letheby & Christopher who run the bar and catering operation at the site needed terminals with state-of-the-art technology, reliability and a strong customer focus.

Moreover, MCR Systems provided six Orderman Don wireless hand held units for the Arena’s restaurant. Put simply, this has the added benefit of allowing hospitality staff to take orders in the restaurant, which are in turn processed directly through to the kitchen and bar without them ever having to leave the restaurant floor.

Ann Colleran, Letheby & Christopher general manager comments:
“The service is so fast and effective and we can now process over 400 covers through the Arena Restaurant in less than two hours. “

Wembley Arena’s flexibility makes it a popular venue for different styles of events, including short hall formats to reduce the capacity to 4,000, 6,000 or 8,000 and larger conferences.

The fully integrated system includes a central control PC running EPOS multi-site, with multiple data schemes, and multizone sales analysis. The terminals have no fan, hard disk drive or moving parts, which means an extremely reliable system capable of withstanding the challenging conditions found in hospitality and catering environments.

Matthew Gatter, director of MCR Systems comments:
“When a company is looking for an EPOS system there are so many different aspects to think about, and it can seem a daunting prospect. So when we were approached by Wembley Arena we knew that we had the skills and expertise to deploy the EPOS network. It has been our biggest challenge to date, as it is one of the largest networks of its kind in the UK, but we rose to that challenge and the results speak for themselves. “

“The MCR team pulled out all the stops to get the project up and running. It was an incredibly complex project, covering 10 bars 17 kiosks and a 200 cover restaurant, an amazing feat, and we were pleased to be a part of it. “

Points Of Interest

• One of the largest single EPOS network deployments in the UK.
• All 98 POS terminals are connected to the Epos LAN and updates / reports are sent / collected from Back Office in minutes.
• Over 10,000 transactions during a typical evening concert at Wembley Arena.

What’s Installed at Wembley Arena

• DX890 x 76
• SX 8500 x 22
• Orderman DON x 6
• Over 9km of Data Cabling
• Bars x 10
• Kiosks x 17
• Restaurant covers 200