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Services |
Overview
An EPOS solution not only means the right hardware and software platform for the
customer, but equally as important is the quality of installation, training and
on going support.
MCR Systems offer a unique combination of skills and experience in the installation
of EPOS Systems and project management ensuring maximum efficiency and minimum disruption.
Dedicated HelpDesk staff provide a friendly professional service designed to address
and resolve problems quickly either via the telephone, by using remote software
diagnostics tools, or by arranging a site visit by one of our Field Engineers.
Different levels of Maintenance cover are available to suit your business and flexible
training sessions can be scheduled to take place on site or at our training centre.
Support
Since the company was founded in 1978, MCR Systems Ltd has been leading the way
in providing service and support for Uniwell EPOS Systems. As the market leader,
we were the first to offer a dedicated, full time technical support helpdesk, which
allows our clients instant access to highly trained technical staff.
At the forefront of the customer service sector, using cutting edge technology and
purpose built service management software; we can offer an unsurpassed level of
service to our clients.
MCR Systems Ltd is the UK's Premier Uniwell Business Partner and we can say with
confidence that our Field Service and Technical Support personnel receive the very
best training. Our staff are kept 'up-to-date' with a rigorous and continually evolving
training schedule.
Altogether, this means then we can provide you with the highest levels of service
and support for your EPOS System.
Software as a Service
Bill Gates of Microsoft calls it ‘the next sea change’. Analysts call it a ‘tectonic
shift in the industry’. Trade publications hail it as ‘the next big thing'.
Software as a service (SAAS) is the delivery of software as an internet-based service
via a web browser, rather than a product that must be purchased, installed and maintained.
MCR Systems provide SAAS to the hospitality industry in the form of Symphony Reporting.
The advantages are obvious: SAAS is quicker, easier and cheaper to deploy than traditional
software, which means technology budgets can be focused on providing competitive
edge, rather than maintenance.
Software Development
MCR Systems has its own in-house development team with a wealth of experience in
the industry. We welcome feedback and new ideas from our customers for consideration
in future software releases of our core products, and are also happy to review requests
for bespoke development.
MCR Systems Ltd Maintenance Agreement Benefits are:
| Instant Access | Unlimited calls to the Helpdesk for technical queries and advice. |
| No Callout Charges | In the event of hardware failure, a Field Service Engineer will attend site and callout charges
are waived |
| No charge for parts | All replacement parts are included in the agreement. |
| No Surprise Bills | Planned cost of ownership means no unexpected expense. |
| High Priority | We always give priority to Maintenance Agreement customers. |
| Minimised Downtime | We endeavour to have your system up and running with the least amount
of disruption to your business. |
| Nationwide Cover | Our dedicated Field Service Team cover the whole of the UK |
| Same Day Service | We are committed to same day response, nationwide. |
| Peace of Mind | With just one call you can solve your EPOS worries. |
Training
Training is a key factor in ensuring that you get the most out of your EPOS system
and should not be an area for taking shortcuts. Staff should be confident in using
a new system, how it operates and what the benefits are, and with the right training
this confidence can be achieved and the staff will contribute to the success of
the system.
MCR Systems offer a range of training packages to suit our clients from the standard
on site training to classroom based training at our Head Office training facility.
Project Management
You will have spent a lot of time in defining your requirements for your new EPOS
system, and rightly so, but it is equally as important to know that with MCR Systems
you are working with a company with proven quality and experience in the implementation
of EPOS solutions.
MCR Systems will assign a Project Manager who will provide a project plan to ensure
that every aspect of the implementation is covered including site surveys, data
cabling, scheduling system rollouts, database builds, configuration, hot staging,
testing, commissioning and installation.
At MCR Systems we aim to work in partnership with our clients and ensure that you
maximize the potential of your EPOS system increasing the return on your investment.
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