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Orderman Don
Introduction
ORDERMAN is a unique hand held ordering system designed specifically for the hospitality industry. With over 10,000 installations throughtout Europe, ORDERMAN is a tried and tested solution.

The ORDERMAN Don integrates with a range of screen based and touch screen POS terminals (DX915, DX895, TX875, SX8000 Series, SX700 Series) and can be easily added to existing systems.

Taking the Order
The customer's order is taken at the table using the ORDERMAN Don. The waiter is prompted to enter the appropriate cooking instructions and side orders. The order can be reviewed and amended before it is sent.

Sending the order
The order is sent only when it has been confirmed by the waiter. The food and drink is sent to the appropriate kitchen and bar printers; the customer's bill held on the POS terminal is also updated.

Printing the order
The printed order docket records important information such as the waiter's name, time of order, table, seat number and covers as well as the ordered items and cooking instructions. If the printer should fail, the order is automatically redirected to a backup printer.

Delivering the order
Now the meal is ready and runners take the order to the table. During this time the waiter has not moved from the service area, continuing to serve addtional customers.

Paying the bill
When the customer has finished their meal and asks for the bill, the waiter can print the bill via the ORDERMAN Don. Payment for the bill is taken at the POS terminal pay station. Alternatively, you may wish to adopt a pouch system whereby the bill is finalised on the ORDERMAN Don on the table.

Benefits
  • Improve service
  • Grow your business
  • Increase efficiency
  • Increase profits
  • Speeds up service
  • Increase efficiency of staff
  • Promoted up-selling
  • Increases customer interaction
  • No more illegible orders
  • Increased table turn
  • Accurate bills – no missed items
  • Simple to use – reduced staff traing

Technical Data
Display:back lit display with 20 lines of 30 characters
Don Menu Card:with back lighting printing up to 60 item groups and quick billing fields, easily exchangeable via the Don Menu Card Holder
Housing:tough plastic housing, impact and fracture resistant
Dimensions:179 x 81 x 22mm / 6.7 x 3.2 x 0.9 in.
Weight:handheld device: 185g / 5.9 oz. battery: 40g / 1.6 oz.
Operational period:16 hours per battery charge, depending on the degree of use of the back lighting
Battery charging time:60 min with a charging station approx. 4 hours using mains charger
Range/ base station:indoors: up to 50m / 50yd. outdoors: up to 300m / 300yd. indoor area coverage: 7,800 sq.m / 7,800 sq. yd.
Data transfer:bi-directional, in a free ISM waveband
Radio output:below 10mW
Moisture:IP 54 water resistance
Dust loads:IP 54 dust protection
Moisture:IP 54 water resistance
Operating temperature:-5ºC to + 50ºC / 23º to 122ºF
Storage temperature:-10ºC to + 60ºC / 14º to 140ºF
Impact resistance:up to 1.2m / 4ft. fall height
Batter:lithium ion technology 3.6v rated voltage
    
System ComponentsORDERMAN Don Kit:
Orderman DonOrderman Don including battery
Don Touch PenDon Touch Pen
Radio base stationMains charger
Charging station2x A5 menu card films
Lithium ion battery 
Orderman belt pouch 
Safety cord 
Pubs & Bars Retail Cafes Entertainment Venues Colleges/Universities Restaurants Contract Catering Nightclubs
(c) 2008 MCR Systems Ltd